Complaints Procedure

I sincerely hope that you have found mediation carried out by Workplace Mediation East useful and satisfactory.

However, if you're not happy with the service you have received, I would like to hear from you so that I can acknowledge your concerns and put things right.

What you can expect

  • Making a complaint should be as straightforward as possible
  • All complaints will be taken seriously
  • All complaints will be dealt with promptly
  • Workplace Mediation East will learn from complaints and take action to improve the service provided

How to complain

  • Please raise the issue during mediation if at all possible, so that the mediator can deal with it immediately.
  • If this is not possible, please raise the issue with the mediator in person as soon as the mediation has finished.
  • Alternatively, you can phone or text me on 07909 080405, or email me at pb@workplacemediationeast.com
  • If you prefer to write a letter, please send it to me at  Workplace Mediation East, Mulberry Barn, Round Maple, Edwardstone, Suffolk  CO10 5PP
  • If you write to complain, please do this as soon as possible while events are still fresh in the minds of those concerned.
  • Your communication will be acknowledged within 3 working days and you will receive a full response within 7 working days.
  • If it is not possible to meet the above response times, we will keep you informed and provide an explanation for the delay.
  • In some circumstances, it may be helpful to refer your complaint to someone independent of the organization. They can review your complaint and the way it has been dealt with. If appropriate, I will discuss this option with you and agree a way forward.

 

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